Methods and apparatuses for managing data integration between an external email resource and a group-based communication system

ABSTRACT

Methods, systems, and apparatuses for programmatically managing email data integration between an external email resource associated with a group-based communication system user and a group-based communication system are provided herein.

TECHNOLOGICAL FIELD

Embodiments of the invention relate, generally, to programmaticallymanaging data integration between an external email resource and agroup-based communication system. Example data integration includeintegrating external communication objects associated with outgoing andincoming emails, calendar invites, and the like.

BACKGROUND

Various messaging systems may support communication and collaborationamong users across an organization. Applicant has identified a number ofdeficiencies and problems associated with collaborative communicationenvironments. Through applied effort, ingenuity, and innovation, many ofthese identified problems have been solved by developing solutions thatare included in embodiments of the present disclosure, many examples ofwhich are described in detail herein.

BRIEF SUMMARY

This specification relates to methods, systems, apparatuses, andcomputer program products for an apparatus configured toprogrammatically manage email data integration between an external emailresource associated with a group-based communication system user and agroup-based communication system.

In some embodiments of the present disclosure, an apparatus may beprovided for programmatically managing email data integration between anexternal email resource associated with a group-based communicationsystem user and a group-based communication system, the apparatuscomprising at least a processor, and a memory associated with theprocessor having computer coded instructions therein, with the computercoded instructions configured to, when executed by the processor, causethe apparatus to receive an external communication object from anexternal email resource, wherein the external email resource isassociated with an email address associated with a group-basedcommunication system user identifier. The external communication objectcorresponds with one of an email or a calendar invite associated withthe email address. The memory including the program code is furtherconfigured to, with the processor, cause the apparatus to parse theexternal communication object to identify external communicationcontextual data. The memory including the program code is furtherconfigured to, with the processor, cause the apparatus to identifyprioritization data by querying a group-based communication system datacorpus. The group-based communication system data corpus comprisinggroup-based communication messaging data, group-based communicationchannel data, and group-based communication work object data. The memoryincluding the program code is further configured to, with the processor,cause the apparatus to determine a prioritization score for the externalcommunication object. The memory including the program code is furtherconfigured to, with the processor, cause the apparatus to, in aninstance where the prioritization score exceeds a prioritization scorethreshold, transmit the external communication object to a client deviceassociated with the group-based communication system user identifier.The external communication object is renderable for display in agroup-based communication interface.

In some embodiments, parsing the external communication object,comprises causing the at least one memory and the computer instructionsto, when executed by the processor, cause the apparatus to further:generate a prioritization weight estimate for the prioritization data,wherein the prioritization weight estimate is generated using aprioritization recommendation model; and determine the prioritizationscore for the external communication object based on the generatedprioritization weight estimate and the external communication contextualdata.

In some embodiments, the prioritization weight estimate comprises aplurality of topic-related weights, for the prioritization datacorresponding to a topic work graph determined from the group-basedcommunication system data corpus.

In some embodiments, the prioritization weight estimate comprises aplurality of user-related weights, for the prioritization datacorresponding to a user work graph determined from the group-basedcommunication system data corpus. In some embodiments, the memoryincluding the program code is further configured to, with the processor,cause the apparatus to further store the plurality of user-relatedweights and the plurality of topic related weights in the group-basedcommunication system data corpus.

In some embodiments, the memory including the program code is furtherconfigured to, with the processor, cause the apparatus to receivefeedback data regarding the prioritization score for the externalcommunication object; and modify a prioritization recommendation modelusing the feedback data.

In some embodiments, the external communication contextual datacomprises one or more of: email subject information, email senderinformation, email date and time information, email receiverinformation, email response indicator, calendar invite indicator,calendar invite response indicator, reminder information, or emaildetail information comprising text, images, audio, files, or workobjects. In some embodiments, the work objects comprise one or more of:a file object, a call object, a task object, an event object, a messageobject, a notification object, or an email object. In some embodiments,the memory including the program code is further configured to, with theprocessor, cause the apparatus to cause rendering of a user emailmessage interface in a group-based communication interface, wherein theuser email message interface is engageable to render the externalcommunication object. In some embodiments, the memory including theprogram code is further configured to, with the processor, cause theapparatus to cause rendering of a user email message notification in agroup-based communication interface.

In another example embodiment, a computer-implemented may be providedfor a computer-implemented method for programmatically managing emaildata integration between an external email resource associated with agroup-based communication system user and a group-based communicationsystem, the method comprises receiving an external communication objectfrom an external email resource. The external email resource isassociated with an email address associated with a group-basedcommunication system user identifier. The external communication objectcorresponds with an email or a calendar invite associated with the emailaddress. The method further comprises parsing the external communicationobject to identify external communication contextual data. The methodfurther comprises identifying prioritization data by querying agroup-based communication system data corpus. The group-basedcommunication system data corpus comprising group-based communicationmessaging data, group-based communication channel data, and group-basedcommunication work object data. The method further comprises determininga prioritization score for the external communication object. The methodfurther comprises, in an instance where the prioritization score exceedsa prioritization score threshold, transmitting the externalcommunication object to a client device associated with the group-basedcommunication system user identifier. The external communication objectis renderable for display in a group-based communication interface.

In some embodiments, parsing the external communication object comprisesgenerating a prioritization weight estimate for the prioritization data,wherein the prioritization weight estimate is generated using aprioritization recommendation model; and determining the prioritizationscore for the external communication object based on the generatedprioritization weight estimate and the external communication contextualdata.

In some embodiments, the prioritization weight estimate comprises aplurality of topic-related weights, for the prioritization datacorresponding to a topic work graph determined from the group-basedcommunication system data corpus.

In some embodiments, the prioritization weight estimate comprises aplurality of user-related weights, for the prioritization datacorresponding to a user work graph determined from the group-basedcommunication system data corpus.

In some embodiments, the method further comprises storing the pluralityof user-related weights and the plurality of topic related weights inthe group-based communication system data corpus.

In some embodiments, the method further comprises receiving feedbackdata regarding the prioritization score for the external communicationobject; and modifying a prioritization recommendation model using thefeedback data.

In some embodiments, the external communication contextual datacomprises one or more of: email subject information, email senderinformation, email date and time information, email receiverinformation, email response indicator, calendar invite indicator,calendar invite response indicator, reminder information, or emaildetail information comprising text, images, audio, files, or workobjects.

In some embodiments, the work objects comprise one or more of: a fileobject, a call object, a task object, an event object, a message object,a notification object, or an email object.

In some embodiments, the method further comprises causing rendering of auser email message interface in a group-based communication interface,wherein the user email message interface is engageable to render theexternal communication object.

In some embodiments, the method further comprises causing rendering of auser email message notification in a group-based communicationinterface.

The details of one or more embodiments of the subject matter describedin this specification are set forth in the accompanying drawings and thedescription below. Other features, aspects, and advantages of thesubject matter will become apparent from the description, the drawings,and the claims.

BRIEF DESCRIPTION OF THE DRAWINGS

Having thus described the disclosure in general terms, reference willnow be made to the accompanying drawings, which are not necessarilydrawn to scale, and wherein:

FIG. 1 is a system architecture diagram of an exemplary group-basedcommunication system configured to practice embodiments of the presentdisclosure;

FIG. 2 is a schematic diagram of an exemplary computing entity accordingto one embodiment of the present disclosure;

FIG. 3 is a flowchart illustrating operations that are executed by anexemplary group-based communication system for programmatically managingemail data integration between an external email resource associatedwith a group-based communication system user and a group-basedcommunication system, according to embodiments of the presentdisclosure;

FIG. 4 is a flowchart illustrating operations that are executed by anexemplary group-based communication system for programmatically managingemail data integration between an external email resource associatedwith a group-based communication system user and a group-basedcommunication system, according to embodiments of the presentdisclosure;

FIGS. 5A-5F illustrate example user email message interfaces accordingto embodiments of the present disclosure.

DETAILED DESCRIPTION

Various embodiments of the present disclosure now will be described morefully hereinafter with reference to the accompanying drawings, in whichsome, but not all embodiments of the disclosure are shown. Indeed, thedisclosure may be embodied in many different forms and should not beconstrued as limited to the embodiments set forth herein; rather, theseembodiments are provided so that this disclosure will satisfy applicablelegal requirements. The term “or” is used herein in both the alternativeand conjunctive sense, unless otherwise indicated. The terms“illustrative” and “exemplary” are used to be examples with noindication of quality level. Like numbers refer to like elementsthroughout.

Overview

Various embodiments of the present disclosure generally relate to amethod and apparatus for programmatically managing data integrationbetween an external email resource and a group-based communicationsystem. Example data integration include integrating externalcommunication objects associated with outgoing and incoming emails,calendar invites, and the like.

Group-based communication system users are organized into organizationgroups (e.g., employees of each company may be a separate organizationgroup) and each organization group may have one or more group-basedcommunication channels to which users may be assigned or which the usersmay join (e.g., group-based communication channels may representdepartments, geographic locations such as offices, product lines, userinterests, topics, issues, and/or the like). Group-based communicationsystem users who access group-based communication system using agroup-based communication interface may be able to participate indiscussions occurring in the one or more group-based communicationchannels. Such group-based communication system facilitatecommunications within an organization group.

Group-based communication system users may also have other means ofcommunicating with others, such as email addresses provided by externalemail resources. Integrating data from such other means of communicationis essential for providing group-based communication system users withbetter user engagement experience. Managing such data integration isvital for ensuring efficient computing resource usage, efficient networkbandwidth usage, security, and user engagement experience of thegroup-based communication system. For example, without an efficientmechanism for managing such data integration, a group-basedcommunication system may store and render an excess of data fromexternal email resources, resulting in inefficient computing resourceand network bandwidth usage. Such inefficient computing resource andnetwork bandwidth usage may interfere with other operations of thegroup-based communication system which in turn lowers operationalstability of the group-based communication system.

Definitions

As used herein, the terms “data,” “content,” “digital content,” “digitalcontent object,” “information,” and similar terms may be usedinterchangeably to refer to data capable of being transmitted, received,and/or stored in accordance with embodiments of the present disclosure.Thus, use of any such terms should not be taken to limit the spirit andscope of embodiments of the present disclosure. Further, where acomputing device is described herein to receive data from anothercomputing device, it will be appreciated that the data may be receiveddirectly from another computing device or may be received indirectly viaone or more intermediary computing devices, such as, for example, one ormore servers, relays, routers, network access points, base stations,hosts, and/or the like, sometimes referred to herein as a “network.”Similarly, where a computing device is described herein to send data toanother computing device, it will be appreciated that the data may besent directly to another computing device or may be sent indirectly viaone or more intermediary computing devices, such as, for example, one ormore servers, relays, routers, network access points, base stations,hosts, and/or the like.

The term “computer-readable storage medium” refers to a non-transitory,physical or tangible storage medium (e.g., volatile or non-volatilememory), which may be differentiated from a “computer-readabletransmission medium,” which refers to an electromagnetic signal.

The term “client device” refers to computer hardware and/or softwarethat is configured to access a service made available by a server. Theserver is often (but not always) on another computer system, in whichcase the client device accesses the service by way of a network. Clientdevices may include, without limitation, smart phones, tablet computers,laptop computers, wearables, personal computers, enterprise computers,and the like. Client devices may be associated with a user of agroup-based communication system. The association may be created by wayof the client device transmitting registration information for the userto a group-based communication system. In some instances, a clientdevice may be temporarily associated with a user (e.g., only when a useris logged onto the group-based communication system app). In suchembodiments, the group-based communication system may receiveregistration information indicating the user is associated with a clientdevice (e.g., a user may input a serial number of the client device tobe associated with the user into the group-based communication system).

Client devices configured in accordance with embodiments describedherein are configured to generate geographic location data and/orcontextual location data. The term “geographic location data” refers tolocation data (e.g., latitude and longitude coordinates) that isgenerated by a global positioning system (GPS) receiver housed withinthe client device. The GPS receiver receives clock data transmitted byone or more geostationary satellites (e.g., a satellite in a known orknowable position) and/or one or more ground based transmitters (e.g.,also in known or knowable positions), compares the received clock data,and computes the geographic location data, which represents a nearreal-time position for the client device. The term “contextual locationdata” refers to position or location information that is derived by theclient device (or by separate server) based on interactions between theclient device and local networks, objects, or devices. Examplecontextual location data could be derived based on reference to knownlocations for Wi-Fi routers or Bluetooth devices that are configured tocommunicate with a client device. A client device may also generatecontextual location information based on communicating withradio-frequency identification (RFID) readers or tags, or barcodereaders or tags, having known positions.

“Group-based” is used herein to refer to a system, channel, message, orvirtual environment that has security sufficient such that it isaccessible only to a defined group of users. The group may be defined bycommon access credentials such as those of an organization or commercialenterprise. Access may further be facilitated by a validated request tojoin or an invitation originated from one user who has been grantedaccess to the group to another entity who has not been granted access tothe group. Group identifiers are used to associate data, information,messages, etc., with specific groups.

The term “group-based communication system” refers to a communicationssoftware platform and associated hardware that is configured to supportand maintain a plurality of group-based communication interfaces and allassociated functionality. Group-based communication system users areorganized into organization groups (e.g., employees of differentcompanies may be separate organization groups) and each group interactswith the system via a respective group-based communication interface.For example, the group-based communication system might support, amongothers, a Slack Corporation group-based communication interface and anACME Corporation group-based communication interface.

The term “group-based communication server” refers to a softwareplatform and associated hardware that is configured to manage access tothe various group-based communication interfaces of the group-basedcommunication system. The group-based communication server is configuredto access, maintain, and support application product logic of thegroup-based communication system and to access one or more datarepositories such as a group-based communication repository.

The term “group-based communication interface” refers to a virtualcommunications environment configured to facilitate user interactionwith a group-based communications system. Each group-based communicationinterface is accessible and viewable to a select group of users, such asa group of employees of a business or organization (e.g., the SlackCorp. interface would be accessible and viewable to the Slack employeeshowever the ACME Corporation group-based communication interface wouldnot be accessible and viewable to Slack employees). The group-basedcommunication interface includes a plurality of group-basedcommunication channels (e.g., a marketing channel, sales channel,accounting channel, etc.), which are defined below.

The term “group-based communication channel” refers to a virtualcommunications environment or feed that is configured to displaymessaging communications posted by channel members (e.g., validatedusers accessing the environment using client devices) that are viewableonly to the members of the group. The format of the group-basedcommunication channel may appear differently to different members of thegroup-based communication channel; however, the content of thegroup-based communication channel (i.e., messaging communications) willbe displayed to each member of the group-based communication channel.For instance, a common set of group-based messaging communications willbe displayed to each member of the respective group-based communicationchannel such that the content of the group-based communication channel(i.e., messaging communications) will not vary per member of thegroup-based communication channel.

The term “user” should be understood to refer to an individual, group ofindividuals, business, organization, and the like. Users referred toherein are discussed largely in connection with client device enabledactivity for accessing a group-based communication interface (or set ofgroup-based communication interfaces) of a group-based communicationsystem.

The terms “group-based communication channel identifier” or “channelidentifier” refer to one or more items of data by which a group-basedcommunication channel may be uniquely identified by a group-basedcommunication system. For example, a group-based communication channelidentifier may comprise American Standard Code for InformationInterchange (ASCII) text, a pointer, a memory address, and the like.

The terms “group identifier” or “team identifier” refer to one or moreitems of data by which a group within a group-based communication systemmay be uniquely identified. For example, a group identifier may compriseASCII text, a pointer, a memory address, and the like. For example, thegroup identifier associated with member users of a Slack Corporationworkspace (i.e., a group-based communication interface) may be104356721.

Group-based communication system users are organized into organizationgroups (e.g., employees of each company may be a separate organizationgroup) and each organization group may have one or more group-basedcommunication channels (explained below) to which users may be assignedor which the users may join (e.g., group-based communication channelsmay represent departments, geographic locations such as offices, productlines, user interests, topics, issues, and/or the like). A groupidentifier is used to facilitate access control for a message (e.g.,access to the message, such as having the message return as part ofsearch results in response to a search query, may be restricted to thoseusers having the group identifier associated with their user profile).The group identifier may be used to determine context for the message(e.g., a description of the group, such as the name of an organizationand/or a brief description of the organization, may be associated withthe group identifier).

Group-based communication system users may join group-basedcommunication channels. Some group-based communication channels may beglobally accessible to those users having a particular organizationalgroup identifier associated with their user profile (i.e., users who aremembers of the organization). Access to some group-based communicationchannels may be restricted to members of specified groups, whereby thegroup-based communication channels are accessible to those users havinga particular group identifier associated with their user profile. Thegroup-based communication channel identifier may be used to facilitateaccess control for a message (e.g., access to the message, such ashaving the message return as part of search results in response to asearch query, may be restricted to those users having the group-basedcommunication channel identifier associated with their user profile, orwho have the ability to join the group-based communication channel). Thegroup-based communication channel identifier may be used to determinecontext for the message (e.g., a description of the group-basedcommunication channel, such as a description of a project discussed inthe group-based communication channel, may be associated with thegroup-based communication channel identifier).

The term “group-based communication repository” refers to a locationoutside the client device where group-based communication data corpus isstored, accessed, modified and otherwise maintained by the group-basedcommunication system. The stored data includes information thatfacilitates the operation of the group-based communication system. Thegroup-based communication repository may be embodied as a data storagedevice or devices, as a separate database server or servers, or as acombination of data storage devices and separate database servers.Further, in some embodiments, the group-based communication repositorymay be embodied as a distributed repository such that some of the storeddata is stored centrally in a location within the group-basedcommunication system and other data stored in a single remote locationor a plurality of remote locations. Alternatively, in some embodiments,the group-based communication repository may be distributed over aplurality of remote storage locations only.

The terms “external work object” or “remote work object” refer to a datastructure or a dataset that is received from a validated externalresource by a group-based communication system for representing files,calls, tasks, events, messages, notifications, calendar invites, and/oremails that a validated external resource transmits, posts, or shares onbehalf of a group-based communication channel member for rendering to agroup-based communication interface. An external work object maycomprise a file object, a call object, a task object, an event object, amessage object, a notification object, or an email object. An externalwork object may be associated with a user identifier.

The terms “internal work object” or “group-based work object” refer to adata structure or a dataset created by the group-based communicationsystem and reflects data about files, calls, tasks, events, messages,notifications, calendar invites, and/or emails posted by a group-basedcommunication channel member to a group-based communication interface.An internal work object may comprise a file object, a call object, atask object, an event object, a message object, a notification object,or an email object. The internal work object may be associated with oneor more of a group-based communication channel member, a group-basedcommunication message, a group-based communication channel, and anotherexternal or internal work object. In order to process external workobject, a group-based communication system may convert external workobject to internal work object.

The term “external communication object” refers to a data structure or adataset that is received from an external email resource to agroup-based communication system for representing an email or a calendarinvite. External communication contextual data is derived from theexternal communication object. An external communication object furthercomprises a communication identifier.

The term “internal communication object” refer to a data structure or adataset created by the group-based communication system and reflectsdata about an email or a calendar invite represented by an externalcommunication object. The internal communication object is identified bya communication identifier. In order to process external communicationobject, a group-based communication system may convert externalcommunication object to internal communication object.

A “communication identifier” is associated with one or more items ofdata by which an internal or external communication object may beuniquely identified within a group-based communication system. Forexample, a communication identifier may comprise ASCII text, a pointer,a memory address, and the like. In one embodiment, the communicationidentifier associated with an external communication object is encodedwhen transmitting to a validated external resource.

The term “external communication contextual data” refers to data that isextracted or derived from a communication object that is used by agroup-based communication system to position an associated email orcalendar invite in a group-based communication interface, such as a useremail message interface. The group-based communication system isconfigured to identify prioritization data associated with an externalcommunication object based, at least in part, on the externalcommunication contextual data. The external communication contextualdata associated with a includes one or more of: email/calendar invitesubject/title information, email/calendar invite date and timeinformation, email/calendar sender information, email/calendar receiverinformation, alerts/reminders, email/calendar response indicator thatindicates an action taken, such as accept, decline, respond, move tospam, forward, or the like, reminder information, or email/calendarinvite detail information comprising text, images, audio, files, or workobjects, objects attached to the email or calendar invite (e.g., a call,a file, a video, tasks) or one or more predefined data fields. Theexternal communication contextual data may further include a useridentifier, one or more group-based communication channel identifiersassociated with group-based communication channels that the user hasbeen granted access to, one or more group identifiers for groups withwhich the user is associated, message identifier, event identifier, orwork object identifier. The group-based communication system may beconfigured to further facilitate indexing the external communicationcontextual data.

The terms “internal work object” or “group-based work object” refer to adata structure or a dataset created by the group-based communicationsystem and reflects data about files, calls, tasks, events, messages,notifications, calendar invites, and/or emails posted by a group-basedcommunication channel member to a group-based communication interface.An internal work object may comprise a file object, a call object, atask object, an event object, a message object, a notification object,or an email object. The internal work object is associated with one ormore of a group-based communication channel member, a group-basedcommunication message, a group-based communication channel, and anotherexternal or internal work object.

The term “prioritization data” refers to queried data of a group-basedcommunication system data corpus that may be used to determine orincludes, by way of example, one or more of: a user to content affinityscore, a user to user link score, or a response indicator. The commonidentifier data is used by the group-based communication system toidentify a selected user of the group-based communication system.Prioritization data embodies a digital record of the selected user'sengagement of and interaction with the group-based communication systemand any associated validated external resources and internal or externalwork objects. In some embodiments, portion of prioritization data may begathered by the group-based communication system by synchronizing partor all of user data associated with user from the external emailresource. Prioritization data is a compiled set of data and datastructure associations that reveal user associated insights concerningan external communication object. The group-based communication systemis configured to identify prioritization data by querying a group-basedcommunication system data corpus using at least in part on a useridentifier.

A user to user link score is a numerical value representing a user'sassociation with other users. In some embodiments, a user to user linkscore is derived using a user work graph. A user work graph is agraph-based knowledge representation data structure applied to thegroup-based communication system data corpus that represents a user'sassociations to other users. Such other users may be drawn fromgroup-based communication messaging data, external communicationobjects, or the like. In one implementation, user to user data includehow many messages from another user the user read, how many messages ofanother user the user reacted to, how many direct messages the user sentto another user, how many channels the user and another user joined incommon, how many emails are transmitted from an email address and/or thelike. Additionally or alternatively, user to user data include such ashow may emails are transmitted between email addresses associated withthe user and another user, recency of the emails transmitted between theemail addresses associated with the user and another user, and/or thelike. A weighted average of user to user data may be calculated for eachof the other users from the perspective of the selected user, and theresulting scores normalized so that each of the other users is assigneda user to user link score (e.g., in the 0 to 1 range) from theperspective of the user.

A user to content affinity score is a numerical value representing auser's associations to topics. In some embodiments, a user to user linkscore is derived using a topic work graph. A topic work graph is agraph-based knowledge representation data structure applied to thegroup-based communication system data corpus that represents a user'sassociations to topics. Such topics may be drawn from group-basedcommunication messaging data, group-based communication channel data,and group-based communication work object data and externalcommunication object. In some embodiments, topics may be identified froma group-based communication message or an external communication object.The message contents or the content in the external communication may beparsed (e.g., using PHP commands) to determine topics discussed in themessage/email. For example, hashtags in the message/email may indicatetopics associated with the message/email. In another example, themessage/email may be analyzed (e.g., by itself, with othermessages/emails in a conversation primitive or parsed using a machinelearning technique, such as topic modeling, to determine topicsassociated with the message. The topic work graph may indicate, forexample, how many messages/emails a user sent regarding a topic, howmany messages the user read regarding the topic, how many reactions tothe user's messages/emails regarding the topic have been received, howmany times files regarding the topic that were attached to the user'smessages/emails have been downloaded by other users, how many timesfiles regarding the topic have been downloaded by the user, and relativestrengths of the user's associations with such topics. This datastructure may be used to calculate a prioritization weight estimate ofthe topic to the user. For example, a weighted average of user to topicdata may be calculated for each topic (e.g., each topic discussed by theteam, each topic discussed at the company), and the resulting scoresnormalized so that each of the topics is assigned a prioritizationweight estimate (e.g., in the 0 to 1 range) from the perspective of theuser.

A “channel work graph” is a graph-based knowledge representation datastructure applied to the group-based communication system data corpusthat represents a user's associations to group-based communicationchannels. In another embodiment, such channel work graph may representassociations between channels without respect to a selected user.Returning to user-channel associations, in one example, the channel workgraph may include associations developed based on whether the userjoined a channel, how many messages the user sent in the channel, howmany messages the user read in the channel, how often the user checksthe channel, whether the user starred the channel, how similar thechannel is to other channels the user participates in, and/or the likemay be used to calculate a channel priority (e.g., a channel priorityscore) of the channel to the user. For example, a weighted average ofuser to channel data may be calculated for each channel (e.g., eachchannel accessible to the team, each channel accessible to the company),and the resulting scores normalized so that each of the channels isassigned a channel priority score (e.g., in the 0 to 1 range) from theperspective of the user.

The term “validated external resource” refers to a software program,application, platform, or service that is configured to communicate withthe group-based communication system for providing service to a clientdevice via a group-based communication interface. The validated externalresource operates on a compiled code base or repository that is separateand distinct from that which supports the group-based communicationsystem. In some embodiments, the validated external resource maycommunicate with the group-based communication system, and vice versa,through one or more application program interfaces (APIs). In someembodiments, the validated external resource receives tokens or otherauthentication credentials that are used to facilitate securecommunication between the validated external resource and thegroup-based communication system in view of group-based communicationsystem network security layers or protocols (e.g., network firewallprotocols).

The term “external email resource” refers to a validated externalresource that takes the form of a software program, application,platform, or service that is configured to provide electronic mail(“email”) services to users operating client devices. The external emailresource comprises an email client, a simple mail transfer protocol(“SMTP”) server, and a domain name server (“DNS”). The external emailresource is configured to allow a sending user (“a sender”) to createand transmit an email message to a receiving user (“a recipient”). Eachemail message comprises an email envelope that defines its electronicformat, an email header that includes sender/recipient information andan email subject line, and an email body that includes text, images, andfile attachments. The external email resource operates on a compiledcode base or repository that is separate and distinct from that whichsupports the group-based communication system. Example external emailresources include Microsoft Office 365®, Gmail®, and Yahoo Mail®. Anexternal email resource may be associated with several external emailresource entities of one or more users.

An email client of the external email resource may be used by a senderto create and transmit an email message. The email message text andattachments are thus uploaded to the SMTP server as outgoing mail. Acopy of the email message is stored to an email outbox associated withthe sender for later retrieval. The SMTP server communicates with theDNS to find a recipient email server using recipient information drawnfrom the email header. Once the SMTP server finds the recipient emailserver, it transfers the email message to the recipient email server.The next time the recipient accesses the email client, the email clientdownloads the email message from the recipient email server forpresentation to the recipient in an email inbox interface. The externalemail resource may also include programs, applications, platforms, orservices configured to provide services related to providing emailservices.

An external email resource may receive communication message dataassociated with a group-based communication message from the group-basedcommunication system. The communication message data may be templated orstructured template information that is consistent with the email clientthat is to receive this data. The communication message data may berendered as a hybrid email object by an email client. As used herein,the term “hybrid email object” refers to data rendered by an emailclient that includes text, emoji, or other data originated from agroup-based communication system. An external email resource maytransmit an invite request confirmation to the group-based communicationsystem based on engagement from a limited user with an email clientassociated with an external email resource entity associated with theexternal email resource. An external email resource may also transmitexternal message data comprising a group identifier and a group-basedcommunication channel identifier to a group-based communication system.The group-based communication system may parse the external message dataand render a group-based communication message based on the externalmessage data to the group-based communication channel identified by thegroup-based communication channel identifier in the external messagedata.

The term “external email resource entity identifier” refers to one ormore items of data by which a user of an external email resource may beuniquely identified by a group-based communication system. For example,an external email resource entity identifier may comprise AmericanStandard Code for Information Interchange (ASCII) text, a pointer, amemory address, and the like. One or more external email resource entityidentifiers may be stored to a limited profile of a group-basedcommunication system along with other identifiers (e.g., useridentifier, group identifiers, group-based communication channelidentifiers, etc.). The external email resource entity identifier may beembodied in a format native to the external email resource to which itis associated or may be structured in a format designated by thegroup-based communication system. Correlating one or more external emailresource entity identifiers to a user account or user identifier of thegroup-based communication system allows the group-based communicationsystem to link accounts from disparate external email resources with aselected group-based communication system user account.

The terms “user profile,” “user account,” “regular user profile”, and“user account details” refer to data, files, and other informationassociated with a user, including, for example, a user identifier, oneor more group-based communication channel identifiers associated withgroup-based communication channels that the user has been granted accessto, one or more group identifiers for groups with which the user isassociated, an indication as to whether the user is an owner of anygroup-based communication channels, an indication as to whether the userhas any group-based communication channel restrictions, a plurality ofmessages, a plurality of emojis, a plurality of conversations, aplurality of conversation topics, a graphical representation, an emailaddress, a real name (e.g., John Doe), a username (e.g., jdoe), apassword, a time zone, a status, and the like. The user account detailscan include a subset designation of user credentials, such as, forexample, login information for the user including the user's usernameand password.

The term “conversation primitive” is associated with a message andrefers to an element used to analyze, index, store, and/or the likemessages. For example, the message may be analyzed by itself, and mayform its own conversation primitive. In another example, the message maybe analyzed along with other messages that make up a conversation, andthe messages that make up the conversation may form a conversationprimitive. In one implementation, the conversation primitive may bedetermined as the message, a specified number (e.g., two) of precedingmessages and a specified number (e.g., two) of following messages. Inanother implementation, the conversation primitives may be determinedbased on analysis of topics discussed in the message and other messages(e.g., in the channel) and/or proximity (e.g., message send orderproximity, message send time proximity) of these messages. Theconversation primitives are also used for shingling and searching overconversations (the messages and their surrounding messages). As usedherein, the term “message send order proximity” refers to a proximitymeasure for messages associated with the same channel identifierdetermined based on number of messages with the same channel identifierwith time stamp data between two or more communication messages in thesame group-based communication channel. In one example embodiment, if auser sends communication message A in a particular group-basedcommunication channel and another user sends communication message B inthe same channel before any other communication message is posted in thechannel, message A and message B would be determined to have messagesend order proximity of 1 which indicates highest possible proximity inthis embodiment.

As used herein, the term “message send time proximity” refers to aproximity measure determined based on difference of time in time stampdata associated with two or more communication messages in the samegroup-based communication channel. In one example embodiment, if a usersends communication message A in a particular group-based communicationchannel at 19:02:35 and another user sends communication message B inthe same channel at 19:02:40, message A and message B would bedetermined to have message send time proximity of 5.

As used herein, the term “user email message interface” refers to aninterface environment of a group-based communication interface thatcomprises renderings of one or more high priority external communicationobjects. In some embodiments, the user email message interface providesa user of a client device a consolidated view of external communicationobjects of high priority.

As used herein, the term “user email message notification” refers to arendered graphical element in a group-based communication interface thatcomprises a notification related to one external communication object.In some embodiments, the user email message interface provides a user ofa client device a notification of an external communication object ofhigh priority.

Example System Architecture

Methods, apparatuses, and computer program products of the presentinvention may be embodied by any of a variety of devices. For example,the method, apparatus, and computer program product of an exampleembodiment may be embodied by a networked device (e.g., an enterpriseplatform), such as a server or other network entity, configured tocommunicate with one or more devices, such as one or more clientdevices. Additionally or alternatively, the computing device may includefixed computing devices, such as a personal computer or a computerworkstation. Still further, example embodiments may be embodied by anyof a variety of mobile devices, such as a portable digital assistant(PDA), mobile telephone, smartphone, laptop computer, tablet computer,wearable, or any combination of the aforementioned devices.

FIG. 1 illustrates an example computing system 100 within whichembodiments of the present disclosure may operate. Users may access agroup-based communication system 110 via a communications network 108using client devices 101A-N. The group-based communication system 110may comprise a group-based communication server 112 in communicationwith at least one group-based communication system repository 114.

Users using client device 101A-N may access and communicate with one ormore external email resources 102 through communications network 108. Insome examples, external email resources 102 may include Microsoft Office365®, Gmail®, Yahoo Mail®, and the like. The external email resources102 are separate from the group-based communication system 110. Forexample, the external email resources 102 and the group-basedcommunication system 110 may be operated by different entities. Theexternal email resources 102 can also be separate from the group-basedcommunication system 110 in the sense that the external email resources102 are associated with one domain while the group-based communicationsystem 110 is associated with a separate domain. The external emailresource 102 provide email service(s) via an email client and one ormore supporting servers over the communications network 108.

A share API component of the group-based communication server 112provides an interface to integrate external email resources 102 with thegroup-based communication system 110 for the communication/exchange ofinformation associated with external communication objects. In variousembodiments, the share API defines the protocol and procedural steps bywhich external email resources 102 may make its external communicationobjects available for managing by the group-based communication system100. The share API further defines the security and authenticationprotocols that govern communications between the remote resource and thegroup-based communication system.

Communications network 108 may include any wired or wirelesscommunication network including, for example, a wired or wireless localarea network (LAN), personal area network (PAN), metropolitan areanetwork (MAN), wide area network (WAN), or the like, as well as anyhardware, software and/or firmware required to implement it (such as,e.g., network routers, etc.). For example, communications network 108may include a cellular telephone, an 802.11, 802.16, 802.20, and/orWiMax network. Further, the communications network 10 may include apublic network, such as the Internet, a private network, such as anintranet, or combinations thereof, and may utilize a variety ofnetworking protocols now available or later developed including, but notlimited to TCP/IP based networking protocols. For instance, thenetworking protocol may be customized to suit the needs of thegroup-based communication system. In some embodiments, the protocol is acustom protocol of JSON (JavaScript Object Notation) objects sent via aWebsocket channel. In some embodiments, the protocol is JSON over RPC(“remote procedural call), JSON over REST (“Representational StateTransfer”)/HTTP (“HyperText Transfer Protocol”), and the like.

The group-based communication server 112 may be embodied as a computeror computers as configured herein. The group-based communication server112 may provide for receiving of electronic data from various sources,including but not necessarily limited to the client devices 101A-N. Forexample, the group-based communication server 112 may be operable toreceive and post or transmit group-based messaging communicationsprovided by the client devices 101A-N.

The group-based communication system repository 114 may be embodied as adata storage device such as a Network Attached Storage (NAS) device ordevices, or as a separate database server or servers. The group-basedcommunication system repository 114 includes information accessed andstored by the group-based communication server 112 to facilitate theoperations of the group-based communication system 110. For example, thegroup-based communication system repository 114 may store, withoutlimitation, group-based communication data corpus such as a plurality ofmessaging communications organized among a plurality of group-basedcommunication channels, and/or the like.

The client devices 101A-N may be any computing device as defined above.Electronic data received by the group-based communication server 112from the client devices 101A-N may be provided in various forms and viavarious methods. For example, the client devices 101A-N may includedesktop computers, laptop computers, smartphones, netbooks, tabletcomputers, wearables, and the like.

In embodiments where a client device 101A-N is a mobile device, such asa smartphone or tablet, the client device 101A-N may execute an “app” tointeract with the group-based communication system 110. Such apps aretypically designed to execute on mobile devices, such as tablets orsmartphones. For example, an app may be provided that executes on mobiledevice operating systems such as iOS®, Android®, or Windows®. Theseplatforms typically provide frameworks that allow apps to communicatewith one another and with particular hardware and software components ofmobile devices. For example, the mobile operating systems named aboveeach provide frameworks for interacting with location servicescircuitry, wired and wireless network interfaces, user contacts, andother applications. Communication with hardware and software modulesexecuting outside of the app is typically provided via applicationprogramming interfaces (APIs) provided by the mobile device operatingsystem.

Additionally or alternatively, the client device 101A-N may interactwith the group-based communication system 110 via a web browser. As yetanother example, the client device 101A-N may include various hardwareor firmware designed to interface with the group-based communicationsystem 110.

In some embodiments of an exemplary group-based communication system110, a message or messaging communication may be sent from a clientdevice 101A-N to a group-based communication system 110. In variousimplementations, the message may be sent to the group-basedcommunication system 110 over communications network 108 directly by aclient device 101A-N, the message may be sent to the group-basedcommunication system 110 via an intermediary such as a message server,and/or the like. For example, the client device 101A-N may be a desktop,a laptop, a tablet, a smartphone, and/or the like that is executing aclient application (e.g., a group-based communication app). In oneimplementation, the message may include data such as a messageidentifier, sending user identifier, a group identifier, a group-basedcommunication channel identifier, message contents (e.g., text, emojis,images, links), attachments (e.g., files), message hierarchy data (e.g.,the message may be a reply to another message), external calendarresource metadata, and/or the like. In one embodiment, the client device101A-N may provide the following example message, substantially in theform of a (Secure) Hypertext Transfer Protocol (“HTTP(S)”) POST messageincluding eXtensible Markup Language (“XML”) formatted data, as providedbelow:

POST/authrequest.php HTTP/1.1

Host: www.server.com

Content-Type: Application/XML

Content-Length: 667

<?XML version=“1.0” encoding=“UTF-8”?>

<auth_request>

-   -   <timestamp>2020-12-31 23:59:59</timestamp>    -   <user_accounts_details>        -   <user_account_credentials>            -   <user_name>ID_user_1</user_name>            -   <password>abc123</password>            -   //OPTIONAL <cookie>cookieID</cookie>            -   //OPTIONAL                <digital_cert_link>www.mydigitalcertificate.com/JohnDoeDaDoeDoe@gmail.com/mycertifcate.dc</digital_cert_link>            -   //OPTIONAL                <digital_certificate>_DATA_</digital_certificate>        -   </user_account_credentials>    -   </user_accounts_details>    -   <client_details>//iOS Client with App and Webkit        -   //it should be noted that although several client details        -   //sections are provided to show example variants of client        -   //sources, further messages will include only on to save        -   //space        -   <client_IP>10.0.0.123</client_IP>        -   <user_agent_string>Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_1            like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko)            Version/7.0 Mobile/11D201 Safari/9537.53</user_agent_string>        -   <client_product_type>iPhone6,1</client_product_type>        -   <client_serial_number>DNXXX1X1XXXX</client_serial_number>    -   <client_UDID>3XXXXXXXXXXXXXXXXXXXXXXXXD</client_UDID>        -   <client_OS>iOS</client_OS>        -   <client_OS_version>7.1.1</client_OS_version>        -   <client_app_type>app with webkit</client_app_type>        -   <app_installed_flag>true</app_installed_flag>        -   <app_name>nickname.app</app_name>        -   <app_version>1.0</app_version>        -   <app_webkit_name>Mobile Safari</client_webkit_name>        -   <client_version>537.51.2</client_version>    -   </client_details>    -   <client_details>//iOS Client with Webbrowser        -   <client_IP>10.0.0.123</client_IP>        -   <user_agent_string>Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_1            like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko)            Version/7.0 Mobile/11D201 Safari/9537.53</user_agent_string>        -   <client_product type>iPhone6,1</client_product_type>        -   <client_serial_number>DNXXX1X1XXXX</client_serial_number>    -   <client_UDID>3XXXXXXXXXXXXXXXXXXXXXXXXD</client_UDID>        -   <client_OS>iOS</client_OS>        -   <client_OS_version>7.1.1</client_OS_version>        -   <client_app_type>web browser</client_app_type>        -   <client_name>Mobile Safari</client_name>        -   <client_version>9537.53</client_version>    -   </client_details>    -   <client_details>//Android Client with Webbrowser        -   <client_IP>10.0.0.123</client_IP>        -   <user_agent_string>Mozilla/5.0 (Linux; U; Android 4.0.4;            en-us; Nexus S Build/IMM76D) AppleWebKit/534.30 (KHTML, like            Gecko) Version/4.0 Mobile Safari/534.30</user_agent_string>        -   <client_product_type>Nexus S</client_product_type>        -   <client_serial_number>YXXXXXXXXZ</client_serial_number>        -   <client_UDID>FXXXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXXX</client_UDID>        -   <client_OS>Android</client_OS>        -   <client_OS_version>4.0.4</client_OS_version>        -   <client_app_type>web browser</client_app_type>        -   <client_name>Mobile Safari</client_name>        -   <client_version>534.30</client_version>    -   </client_details>    -   <client_details>//Mac Desktop with Webbrowser        -   <client_IP>10.0.0.123</client_IP>        -   <user_agent_string>Mozilla/5.0 (Macintosh; Intel Mac OS X            10_9_3) AppleWebKit/537.75.14 (KHTML, like Gecko)            Version/7.0.3 Safari/537.75.14</user_agent_string>        -   <client_product_type>MacPro5,1</client_product_type>        -   <client_serial_number>YXXXXXXXXZ</client_serial_number>        -   <client_UDID>FXXXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXXX</client_UDID>        -   <client_OS>Mac OS X</client_OS>        -   <client_OS_version>10.9.3</client_OS_version>        -   <client_app_type>web browser</client_app_type>        -   <client_name>Mobile Safari</client_name>        -   <client_version>537.75.14</client_version>    -   </client_details>    -   <message>        -   <message_identifier>ID_message_10</message_identifier>        -   <team_identifier>ID_team_1</team_identifier>        -   <channel_identifier>ID_channel_1</channel_identifier>        -   <contents>That is an interesting invention. I have attached            a copy our patent policy.</contents>        -   <attachments>patent_policy.pdf</attachments>    -   </message>

</auth_request>

The group-based communication system 110 comprises at least onegroup-based communication server 112 that may create a storage messagebased upon the received message to facilitate message indexing andstorage in the group-based communication system repository 114. In oneimplementation, the storage message may include data such as a messageidentifier, a group identifier, a group-based communication channelidentifier, a sending user identifier, topics, responses, messagecontents, attachments, message hierarchy data, external calendarresource metadata, conversation primitive data, and/or the like. Forexample, the group-based communication server 112 may provide thefollowing example storage message, substantially in the form of aHTTP(S) POST message including XML-formatted data, as provided below:

POST/storage_message.php HTTP/1.1

Host: www.server.com

Content-Type: Application/XML

Content-Length: 667

<?XML version=“1.0” encoding=“UTF-8”?>

<storage_message>

-   -   <message_identifier>ID_message_10</message_identifier>    -   <team_identifier>ID_team_1</team_identifier>    -   <channel_identifier>ID_channel_1</channel_identifier>    -   <sending user_identifier>ID_user_1</sending user_identifier>    -   <topics>        -   <topic>disclosures</topic>        -   <topic>patents</topic>        -   <topic>policies</topic>    -   </topics>    -   <responses>        -   <response>liked by ID_user_2</response>        -   <response>starred by ID_user_3</response>    -   </responses>    -   <contents>That is an interesting disclosure. I have attached a        copy our patent policy.</contents>    -   <attachments>patent_policy.pdf</attachments>    -   <conversation_primitive>        -   conversation includes messages: ID_message_8, ID_message_9,            ID_message_10, ID_message_11, ID_message_12    -   </conversation_primitive>        </storage_message>

In some embodiments, a group identifier may be associated with themessage.

In some embodiments, a group-based communication channel identifier maybe associated with the message.

In embodiments, a sending user identifier may be associated with themessage. In one implementation, the message may be parsed (e.g., usingPHP—i.e. the script language derived from Personal Home PageTools—commands) to determine a sending user identifier of the user whosent the message.

In embodiments, topics may be associated with the message. In oneimplementation, the message contents may be parsed (e.g., using PHPcommands) to determine topics discussed in the message. For example,hashtags in the message may indicate topics associated with the message.In another example, the message may be analyzed (e.g., by itself, withother messages in a conversation primitive) or parsed using a machinelearning technique, such as topic modeling, to determine topicsassociated with the message.

In embodiments, data indicating responses may be associated with themessage. For example, responses to the message by other users mayinclude reactions (e.g., selection of an emoji associated with themessage, selection of a “like” button associated with the message),clicking on a hyperlink embedded in the message, replying to the message(e.g., posting a message to the group-based communication channel inresponse to the message), downloading a file associated with themessage, sharing the message from one group-based communication channelto another group-based communication channel, pinning the message,starring the message, and/or the like. In one implementation, dataregarding responses to the message by other users may be included withthe message, and the message may be parsed (e.g., using PHP commands) todetermine the responses. In another implementation, data regardingresponses to the message may be retrieved from a database. For example,data regarding responses to the message may be retrieved via a MySQLdatabase command similar to the following:

SELECT messageResponses

FROM MSM_Message

WHERE messageID=ID_message_10.

For example, data regarding responses to the message may be used todetermine context for the message (e.g., a social score for the messagefrom the perspective of some user). In another example, data regardingresponses to the message may be analyzed to determine context regardingthe user (e.g., the user's expertise in a topic may be determined basedon the responses to the user's message regarding the topic).

In embodiments, attachments may be included with the message. If thereare attachments, files may be associated with the message. In oneimplementation, the message may be parsed (e.g., using PHP commands) todetermine file names of the attachments. For example, file contents maybe analyzed to determine context for the message (e.g., a patent policydocument may indicate that the message is associated with the topic“patents”).

In embodiments, external email resource metadata may be associated withthe message. For example, external email resource metadata may provideadditional context regarding the message or the user that is specific toa company, group, group-based communication channel, and/or the like. Inone implementation, the message may be parsed (e.g., using PHP commands)to determine external calendar resource metadata. For example, externalcalendar resource metadata may indicate whether the user who sent themessage is an authorized representative of the group-based communicationchannel (e.g., an authorized representative may be authorized by thecompany to respond to questions in the group-based communicationchannel).

In embodiments, a conversation primitive may be associated with themessage. In one implementation, a conversation primitive is an elementused to analyze, index, store, and/or the like messages. For example,the message may be analyzed by itself, and may form its own conversationprimitive. In another example, the message may be analyzed along withother messages that make up a conversation, and the messages that makeup the conversation may form a conversation primitive. In oneimplementation, the conversation primitive may be determined as themessage, a specified number (e.g., two) of preceding messages and aspecified number (e.g., two) of following messages. In anotherimplementation, the conversation primitive may be determined based onanalysis of topics discussed in the message and other messages (e.g., inthe channel) and/or proximity (e.g., message send order proximity,message send time proximity) of these messages.

In embodiments, various metadata, determined as described above, and/orthe contents of the message may be used to index the message (e.g.,using the conversation primitive) to facilitate various facets ofsearching (i.e., search queries that return results from group-basedcommunication system data corpus 114). In one implementation, a storagemessage may be sent from group-based communication server 112 tofacilitate indexing in group-based communication system data corpus 114.In another implementation, metadata associated with the message may bedetermined and the message may be indexed in group-based communicationsystem data corpus 114. In one embodiment, the message may be indexedsuch that a company's or a group's messages are indexed separately(e.g., in a separate index associated with the group and/or company thatis not shared with other groups and/or companies). In oneimplementation, messages may be indexed at a separate distributedrepository (e.g., to facilitate data isolation for security purposes).

If there are attachments associated with the message, file contents ofthe associated files may be used to index such files in group-basedcommunication system data corpus 114 to facilitate searching. In oneembodiment, the files may be indexed such that a company's or a group'sfiles are indexed at a separate distributed repository.

Examples of messaging search and management apparatuses and methods foruse with embodiments of the present disclosure are disclosed in U.S.patent application Ser. No. 15/604,584, titled “MESSAGING SEARCH ANDMANAGEMENT APPARATUSES, METHODS AND SYSTEMS,” filed May 24, 2017, U.S.patent application Ser. No. 15/604,589, titled “MESSAGING SEARCH ANDMANAGEMENT APPARATUSES, METHODS AND SYSTEMS,” filed May 24, 2017, andU.S. patent application Ser. No. 15/651,887, titled “MESSAGING SEARCHAND MANAGEMENT APPARATUSES, METHODS AND SYSTEMS,” filed Jul. 17, 2017,the contents of which are incorporated herein by reference in theirentirety. The examples include metadata extraction and work graphgeneration, as well as application of machine learning techniques forembodiments of the present disclosure.

Example Group-Based Communication System Configuration

FIG. 2 shows a schematic block diagram of circuitry 200, some or all ofwhich may be included in, for example, group-based communication server112 and/or client devices 101A-N. Any of the aforementioned systems ordevices may include the circuitry 200 and may be configured to, eitherindependently or jointly with other devices in a communications network108 perform the functions of the circuitry 200 described herein. Asillustrated in FIG. 2, in accordance with some example embodiments,circuitry 200 can includes various means, such as processor 202, amemory 204, input/output circuitry 208, communications circuitry 206,and group-based communication circuitry 212. The apparatus 200 may beconfigured to execute the operations described herein. Although thecomponents are described with respect to functional limitations, itshould be understood that the particular implementations necessarilyinclude the use of particular hardware. It should also be understoodthat certain of the components described herein may include similar orcommon hardware. For example, two sets of circuitry may both leverageuse of the same processor, network interface, storage medium, or thelike to perform their associated functions, such that duplicate hardwareis not required for each set of circuitry. The use of the term“circuitry” as used herein with respect to components of the apparatusshould therefore be understood to include particular hardware configuredto perform the functions associated with the particular circuitry asdescribed herein.

The term “circuitry” should be understood broadly to include hardwareand, in some embodiments, software for configuring the hardware. Forexample, in some embodiments, “circuitry” may include processingcircuitry, storage media, network interfaces, input/output devices, andthe like. In some embodiments, other elements of the apparatus 200 mayprovide or supplement the functionality of particular circuitry. Forexample, the processor 202 may provide processing functionality, thememory 204 may provide storage functionality, the communicationscircuitry 206 may provide network interface functionality, and the like.

In some embodiments, the processor 202 (and/or co-processor or any otherprocessing circuitry assisting or otherwise associated with theprocessor) may be in communication with the memory 204 via a bus forpassing information among components of the apparatus. The memory 204may be non-transitory and may include, for example, one or more volatileand/or non-volatile memories. In other words, for example, the memorymay be an electronic storage device (e.g., a computer readable storagemedium). The memory 204 may be configured to store information, data,content, applications, instructions, or the like, for enabling theapparatus 200 to carry out various functions in accordance with exampleembodiments of the present disclosure.

The processor 202 may be embodied in a number of different ways and may,for example, include one or more processing devices configured toperform independently. Additionally or alternatively, the processor mayinclude one or more processors configured in tandem via a bus to enableindependent execution of instructions, pipelining, and/ormultithreading. The use of the term “processing circuitry” may beunderstood to include a single core processor, a multi-core processor,multiple processors internal to the apparatus, and/or remote or “cloud”processors.

In an example embodiment, the processor 202 may be configured to executeinstructions stored in the memory 204 or otherwise accessible to theprocessor. Alternatively, or additionally, the processor may beconfigured to execute hard-coded functionality. As such, whetherconfigured by hardware or software methods, or by a combination thereof,the processor may represent an entity (e.g., physically embodied incircuitry) capable of performing operations according to an embodimentof the present disclosure while configured accordingly. Alternatively,as another example, when the processor is embodied as an executor ofsoftware instructions, the instructions may specifically configure theprocessor to perform the algorithms and/or operations described hereinwhen the instructions are executed.

As just one example, the processor 202 may be configured to maintain oneor more communication channels connecting a plurality of client devices101A-N to enable message sharing there between. The processor 202ensures that messages intended for exchange between the client devices101A-N within the particular communication channel are properlydisseminated to those client devices 101A-N for display withinrespective display windows provided via the client devices 101A-N.

Moreover, the processor 202 may be configured to synchronize messagesexchanged on a particular communication channel with a database forstorage and/or indexing of messages therein. In certain embodiments, theprocessor 202 may provide stored and/or indexed messages fordissemination to client devices 101A-N.

In some embodiments, the apparatus 200 may include input/outputcircuitry 208 that may, in turn, be in communication with processor 202to provide output to the user and, in some embodiments, to receive anindication of a user input. The input/output circuitry 208 may comprisea user interface and may include a display and may comprise a web userinterface, a mobile application, a client device, a kiosk, or the like.In some embodiments, the input/output circuitry 208 may also include akeyboard, a mouse, a joystick, a touch screen, touch areas, soft keys, amicrophone, a speaker, or other input/output mechanisms. The processorand/or user interface circuitry comprising the processor may beconfigured to control one or more functions of one or more userinterface elements through computer program instructions (e.g., softwareand/or firmware) stored on a memory accessible to the processor (e.g.,memory 204, and/or the like).

The communications circuitry 206 may be any means such as a device orcircuitry embodied in either hardware or a combination of hardware andsoftware that is configured to receive and/or transmit data from/to anetwork and/or any other device, circuitry, or module in communicationwith the apparatus 200. In this regard, the communications circuitry 206may include, for example, a network interface for enablingcommunications with a wired or wireless communication network. Forexample, the communications circuitry 206 may include one or morenetwork interface cards, antennae, buses, switches, routers, modems, andsupporting hardware and/or software, or any other device suitable forenabling communications via a network. Additionally or alternatively,the communication interface may include the circuitry for interactingwith the antenna(s) to cause transmission of signals via the antenna(s)or to handle receipt of signals received via the antenna(s).

The group-based communication circuitry 212 includes hardware configuredto support a group-based communication system. The group-basedcommunication circuitry 212 may utilize processing circuitry, such asthe processor 202, to perform these actions. The group-basedcommunication circuitry 212 may send and/or receive data fromgroup-based communication system data corpus 114. In someimplementations, the sent and/or received data may be of digital contentobjects organized among a plurality of group-based communicationchannels. It should also be appreciated that, in some embodiments, thegroup-based communication circuitry 212 may include a separateprocessor, specially configured field programmable gate array (FPGA), orapplication specific interface circuit (ASIC).

It is also noted that all or some of the information discussed hereincan be based on data that is received, generated and/or maintained byone or more components of apparatus 200. In some embodiments, one ormore external systems (such as a remote cloud computing and/or datastorage system) may also be leveraged to provide at least some of thefunctionality discussed herein.

As described above and as will be appreciated based on this disclosure,embodiments of the present disclosure may be configured as methods,mobile devices, backend network devices, and the like. Accordingly,embodiments may comprise various means including entirely of hardware orany combination of software and hardware. Furthermore, embodiments maytake the form of a computer program product on at least onenon-transitory computer-readable storage medium having computer-readableprogram instructions (e.g., computer software) embodied in the storagemedium. Similarly, embodiments may take the form of a computer programcode stored on at least one non-transitory computer-readable storagemedium. Any suitable computer-readable storage medium may be utilizedincluding non-transitory hard disks, CD-ROMs, flash memory, opticalstorage devices, or magnetic storage devices.

As will be appreciated, any such computer program instructions and/orother type of code may be loaded onto a computer, processor or otherprogrammable apparatus's circuitry to produce a machine, such that thecomputer, processor, or other programmable circuitry that execute thecode on the machine creates the means for implementing variousfunctions, including those described herein.

Example Group-Based Communication System Operations

Referring now to FIG. 3, a flowchart is provided to illustrateoperations that are executed by an example embodiment of an apparatusused to embody various components of the group-based communicationsystem 110, such as the group-based communication server 112, forprogrammatically managing email data integration between an externalemail resource associated with a group-based communication system userand a group-based communication system. FIG. 3 and other flowchartsherein are for illustrative purposes and are not to be limiting unlessotherwise stated herein. Unless otherwise noted, various operationsdiscussed in FIG. 3 and other flowcharts may be used in the same orseparate embodiments of the present disclosure.

As shown in Block 300 of FIG. 3, the apparatus includes means, such asthe communications circuitry 206, processor 202, or the like, forreceiving an external communication object from an external emailresource. The external email resource is associated with an emailaddress associated with a group-based communication system useridentifier. The external communication object corresponds with an emailor a calendar invite associated with the email address. The form of theexternal communication object varies according to the external emailresource(s) 102.

The external email resources 102 operate on a compiled code base orrepository that is separate and distinct from that which supports thegroup-based communication system. In some embodiments, the externalemail resources 102 may communicate with the group-based communicationsystem, and vice versa, through one or more application programinterfaces (share APIs). In some embodiments, the external emailresources 102 receive tokens or other authentication credentials thatare used to facilitate secure communication between the external emailresources 102 and the group-based communication system in view ofgroup-based communication system network security layers or protocols(e.g., network firewall protocols). For purposes of illustration and notof limitation, consider an example in which the share API facilitatescommunications between the group-based communication system and externalemail resources 102 for data associated with external communicationobjects.

External communication contextual data may be derived from the externalcommunication object. An external communication object includes acommunication identifier.

A communication identifier is associated with one or more items of databy which an external communication object may be identified within agroup-based communication system. For example, a communicationidentifier may comprise ASCII text and the like. In one embodiment, thecommunication identifier associated with an external communicationobject is encoded when transmitting to a validated external resource.

As shown in Block 310 of FIG. 3, the apparatus includes means, such asthe processor 202 or the like, for parsing the external communicationobject to identify external communication contextual data. Externalcommunication contextual data is used by the group-based communicationsystem 110 to position an associated email or calendar invite in agroup-based communication interface, such as a user email messageinterface. The external communication contextual data associated with aincludes one or more of: email/calendar invite subject/titleinformation, email/calendar invite date and time information,email/calendar sender information, email/calendar receiver information,alerts/reminders, email/calendar response indicator that indicates anaction taken, such as accept, decline, respond, move to spam, forward,or the like, reminder information, or email/calendar invite detailinformation comprising text, images, audio, files, or work objects,objects attached to the email or calendar invite (e.g., a call, a file,a video, tasks) or one or more predefined data fields. The externalcommunication contextual data may further include a user identifier, oneor more group-based communication channel identifiers associated withgroup-based communication channels that the user has been granted accessto, one or more group identifiers for groups with which the user isassociated, message identifier, event identifier, or work objectidentifier. The group-based communication system may be configured tofurther facilitate indexing the external communication contextual data.

As shown in Block 320 of FIG. 3, the apparatus includes means, such asthe processor 202 or the like, for identifying prioritization data byquerying a group-based communication system data corpus. The group-basedcommunication system data corpus includes group-based communicationmessaging data, group-based communication channel data, and group-basedcommunication work object data. In some embodiments, data used forquerying the group-based communication system data corpus include thegroup-based communication system user identifier associated with theemail address associated with associated with the external emailresource and the external communication contextual data. Potentialidentified prioritization data includes or may be used to determine, byway of example, one or more of: a user to content affinity score, a userto user link score, or a response indicator.

A user to user link score is a numerical value representing a user'sassociation with other users. In some embodiments, a user to user linkscore is derived using a user work graph. A user work graph is agraph-based knowledge representation data structure applied to thegroup-based communication system data corpus that represents a user'sassociations to other users. Such other users may be drawn fromgroup-based communication messaging data, external communicationobjects, or the like. In one implementation, user to user data includehow many messages from another user the user read, how many messages ofanother user the user reacted to, how many direct messages the user sentto another user, how many channels the user and another user joined incommon, how many emails are transmitted from an email address, and/orthe like. Additionally or alternatively, user to user data include suchas how may emails are transmitted between email addresses associatedwith the user and another user, timestamp of the most recent emailtransmitted between the email addresses associated with the user andanother user, how many times were the emails transmitted on a weekend,frequency of emails transmitted in a pre-defined time period, frequencyof emails transmitted outside pre-defined normal business hours,frequency of emails transmitted where the email address associated withthe user is the outgoing entity, and/or the like. A weighted average ofuser to user data may be calculated for each of the other users from theperspective of the selected user, and the resulting scores normalized sothat each of the other users is assigned a user to user link score(e.g., in the 0 to 1 range) from the perspective of the user.

A user to content affinity score is a numerical value representing auser's associations to topics. In some embodiments, a user to user linkscore is derived using a topic work graph. A topic work graph is agraph-based knowledge representation data structure applied to thegroup-based communication system data corpus that represents a user'sassociations to topics. Such topics may be drawn from group-basedcommunication messaging data, group-based communication channel data,and group-based communication work object data and externalcommunication object. In some embodiments, topics may be identified froma group-based communication message or an external communication object.The message contents or the content in the external communication may beparsed (e.g., using PHP commands) to determine topics discussed in themessage/email. For example, hashtags in the message/email may indicatetopics associated with the message/email. In another example, themessage/email may be analyzed (e.g., by itself, with othermessages/emails in a conversation primitive or parsed using a machinelearning technique, such as topic modeling, to determine topicsassociated with the message. The topic work graph may indicate, forexample, how many messages/emails a user sent regarding a topic, howmany messages the user read regarding the topic, how many reactions tothe user's messages/emails regarding the topic have been received, howmany times files regarding the topic that were attached to the user'smessages/emails have been downloaded by other users, how many timesfiles regarding the topic have been downloaded by the user, and relativestrengths of the user's associations with such topics. This datastructure may be used to calculate a prioritization weight estimate ofthe topic to the user. For example, a weighted average of user to topicdata may be calculated for each topic (e.g., each topic discussed by theteam, each topic discussed at the company), and the resulting scoresnormalized so that each of the topics is assigned a prioritizationweight estimate (e.g., in the 0 to 1 range) from the perspective of theuser.

A response indicator indicates an action taken, such as accept, decline,respond, move to spam, forward, or the like, reminder information, oremail/calendar invite detail information comprising text, images, audio,files, or work objects, objects attached to the email or calendar invite(e.g., a call, a file, a video, tasks) or one or more predefined datafields.

As shown in optional Block 330 of FIG. 3, the apparatus includes means,such as the processor 202 or the like, for generating a prioritizationweight estimate for the prioritization data. As shown in Block 340 ofFIG. 3, the apparatus includes means, such as the processor 202 or thelike, for determining a prioritization score for the externalcommunication object.

In some embodiments, the apparatus may utilize a machine learning modelfor work graph/machine learning processing to analyze the prioritizationdata to generate the prioritization weight estimate for theprioritization data. In some example embodiments, the group-basedcommunication server 112 is configured to obtain one or more work graphssuch as a topic work graph, a user work graph, or a channel work graphfrom a prioritization recommendation model.

The work graphs may include attributes of work graph data represented asnodes while associations between such attributes are represented asedges. The prioritization recommendation model is a machine learningbased model for relational clustering that seeks to identify clusterstructures for each work object or external communication object basedon a work graph. Work graph data may be used as machine learningstructure inputs for training and/or utilizing the prioritizationrecommendation model. In addition, response indicators may be used asmachine learning structure inputs for training and/or utilizing theprioritization recommendation model. A work graph shows strengths ofrelationships between users and topics that may facilitateprioritization. In one example embodiment, the group-based communicationserver 112 may generate the prioritization recommendation model toassign prioritization scores for a given user, external communicationobject, message, topic, and/or work object at a given time.

In some embodiments, the strength of relationship among users, channels,topics, and work objects may be measured by engagement. In someembodiments, a topic may be considered important or a high priority ifthe user is highly engaged with the topic and another user or an emailaddress may be considered important or a high priority if the user ishighly engaged with the other user or email address. As such, thegroup-based communication server is configured to track, by using theprioritization recommendation model, various engagement that includes:clicks, reactions, replies, file clicks, external clicks, mentions,shares, starts, implicit replies, pins, reads, external communicationstransmitted or received, or selections.

The one or more work graphs may be used to calculate a prioritizationweight estimate of the topic to the user. The prioritization weightestimate may comprise a plurality of topic-related weights anduser-related weights for the prioritization data corresponding to anassociated topic work graph or user work graph determined by thegroup-based communication system data corpus. For example, a weightedaverage of user to user data may be calculated for each of the otherusers from the perspective of the user, and the resulting scoresnormalized so that each of the other users is assigned a user priorityscore (e.g., in the 0 to 1 range) from the perspective of the user. Theprioritization recommendation model may utilize one or more machinelearning techniques, such as random forest machine learning model, alogistic regression machine learning model, or a neural network togenerate the weight estimates.

In some embodiments, the apparatus utilizes the prioritization weightestimate to determine the prioritization weight score. In someembodiments, the apparatus determines the prioritization weight score byusing a set of pre-defined rules based on the external communicationcontextual data as an alternative to or to supplement the prioritizationweight scores. For example, the pre-defined rules may define thatexternal communication objects associated with calendar invites,received replies from emails sent out from the email address associatedwith the external email resource, attachments, embedded text with alength higher than a threshold, urgency token, and a pre-defined set oftopics such as meeting, appointment request, task assignment, andinformation request are of high priority score or need to besupplemented with a high priority modifier. The pre-defined rules mayfurther define that external communication objects associated with apre-defined set of topics such as “Do Not Reply”, marketing, noattachments, embedded text with a length lower than a threshold, nourgency token, and embedded unsubscribe links, are of low priority scoreor need to be supplemented with a low priority modifier. In someembodiments, the pre-defined rules may further define that externalcommunication objects that indicate that emails or calendar invitesassociated with the external communication objects are transmitted froman email resource identical with the external email resourcetransmitting the external communication objects to the group-basedcommunication system are of high priority or need to be supplementedwith a high priority modifier.

In some embodiments, the apparatus may store the generatedprioritization weight estimates and/or scores, by way of example,including the user-related weights and the topic-related weights, in thegroup-based communication system data corpus.

As shown in optional Block 350 of FIG. 3, the apparatus includes means,such as the processor 202 or the like, for causing rendering (by way oftransmitting instructions to a client device) of a user email messageinterface or a user email notification. A user email message interfaceis an interface environment of a group-based communication interfacethat comprises renderings of one or more high priority externalcommunication objects. In some embodiments, the user email messageinterface provides a user of a client device a consolidated view ofexternal communication objects of high priority. In some embodiments,the user email message interface provides a consolidated view of allexternal communication objects if the amount of external communicationobjects received is lower than a pre-defined threshold. Examples of theuser email message interface is provided in FIGS. 5A to 5F.

The user email message notification is a rendered graphical element in agroup-based communication interface that comprises a notificationrelated to a high priority external communication object.

Referring now to FIG. 4, a flowchart is provided to illustrateoperations that are executed by an example embodiment of an apparatusused to embody various components of the group-based communicationsystem 110, such as the group-based communication server 112, forprogrammatically managing email data integration between an externalemail resource associated with a group-based communication system userand a group-based communication system. As shown in Block 400 of FIG. 4,the apparatus includes means, such as the processor 202, thecommunications circuitry 206 or the like, for receiving feedback dataregarding the prioritization score for the external communicationobject. In some embodiments, the feedback data may be aggregated datagenerated based on one or more external communication objects.

In some embodiments, the feedback data may be one or more externalcommunication objects. In some embodiments, feedback data may begenerally categorized into precision related and recall related feedbackdata. Both precision related and recall feedback data include datagenerated based on response indicators. In some embodiments, precisionrelated feedback data may be aggregated in the form of, by way ofexample, out of a pre-defined number of external communication objectsdetermined to be high priority, how may were actioned upon in the formof reply, forward, accept, or the like. In some embodiments, recallrelated feedback data may be aggregated in the form of, by way ofexample, out of a pre-defined number of external communication objectsthat were actioned upon, how may were determined to be of high priority.

As shown in Block 410 of FIG. 4, the apparatus includes means, such asthe processor 202, the communications circuitry 206 or the like, formodifying a prioritization recommendation model using the feedback data.The feedback data may be used as training data for the prioritizationrecommendation model.

Example User Email Message Interface

FIGS. 5A-5F illustrate example user email message interfaces accordingto embodiments of the present disclosure. As illustrated in FIG. 5A, theuser email message interface includes a rendered message 512 thatincludes text 514 extracted from the external communication object. Theuser email message interface may take the form of an engageable emailbot 510. A user may send one or more messages and/or commands to theemail bot 510 by providing user input to the client device, which may inturn transmit data representative of the one or more messages and/orcommands to the group-based communication system.

As illustrated in FIG. 5B, the email bot 510 may include one or morehigh priority “VIP emails” 520 which are representative of one or morehigh priority external communication objects. The email bot 510 may beengageable to display text, emoji, or links in the one or more externalcommunication objects associated with the high priority “VIP emails”520. The email bot 510 may further include one or more moderate priority“priority emails” 522 which are representative of one or more moderatepriority external communication objects. A user may be able to engagewith the email bot 510 by instructing a client device to send one ormore messages and/or commands to the group-based communication system bytyping in the input field 524.

As illustrated in FIG. 5C, in some embodiments, the user email messageinterface may take the form of an email bot that may be engageable torender, but does not initially render, the one or more externalcommunication objects.

As illustrated in FIG. 5D, the user email message interface may take theform of an email bot that may be configured to receive user inputindicating an association between an external email resource entity anda user profile associated with the user. The user may engage with theembedded “connect” button 540 to provide such user input.

As illustrated in FIG. 5E, the user email message interface that takesthe form of an email bot may be further engageable to cause thegroup-based communication system to receive user settings on renderingof one or more external communication objects. As illustrated in FIG.5E, in input fields 550, a user may be able to provide user inputindicating whether to receive lower external communication objects andassociated emails or only high priority lower external communicationobjects and associated emails, whether to receive user email messagenotification, and whether to show a consolidated unread message badgethat represents one or more unread emails (and external communicationobjects associated).

The email bot may further include a consolidated views of one or moreexternal communication objects associated with the high priority “VIPemails” 520, one or more moderate priority “priority emails” 522 whichare representative of one or more moderate priority externalcommunication objects, and one or more low priority “other emails” 552which are representative of one or more low priority externalcommunication objects. A user may be able to engage with the email bot510 by instructing a client device to send one or more messages and/orcommands to the group-based communication system by typing in the inputfield 524.

As illustrated in FIG. 5F, the user email message interface may take theform of an email bot that may be configured to receive user inputindicating an association between another external email resource entityand a user profile associated with the user. The user may engage withthe embedded “connect” button 540 to provide such user input.

While this specification contains many specific implementation details,these should not be construed as limitations on the scope of anydisclosures or of what may be claimed, but rather as descriptions offeatures specific to particular embodiments of particular disclosures.Certain features that are described herein in the context of separateembodiments can also be implemented in combination in a singleembodiment. Conversely, various features that are described in thecontext of a single embodiment can also be implemented in multipleembodiments separately or in any suitable subcombination. Moreover,although features may be described above as acting in certaincombinations and even initially claimed as such, one or more featuresfrom a claimed combination can in some cases be excised from thecombination, and the claimed combination may be directed to asubcombination or variation of a subcombination.

Similarly, while operations are depicted in the drawings in a particularorder, this should not be understood as requiring that such operationsbe performed in the particular order shown or in sequential order, orthat all illustrated operations be performed, to achieve desirableresults. In certain circumstances, multitasking and parallel processingmay be advantageous. Moreover, the separation of various systemcomponents in the embodiments described above should not be understoodas requiring such separation in all embodiments, and it should beunderstood that the described program components and systems cangenerally be integrated together in a single software product orpackaged into multiple software products.

Thus, particular embodiments of the subject matter have been described.Other embodiments are within the scope of the following claims. In somecases, the actions recited in the claims can be performed in a differentorder and still achieve desirable results. In addition, the processesdepicted in the accompanying figures do not necessarily require theparticular order shown, or sequential order, to achieve desirableresults. In certain implementations, multitasking and parallelprocessing may be advantageous.

As described above, FIGS. 3 and 4 illustrate flowcharts of apparatusesand methods according to example embodiments of the invention. It willbe understood that each block of the flowcharts, and combinations ofblocks in the flowcharts, may be implemented by various means, such ashardware, firmware, processor, circuitry, and/or other devicesassociated with execution of software including one or more computerprogram instructions. For example, one or more of the proceduresdescribed above may be embodied by computer program instructions. Aswill be appreciated, any such computer program instructions may beloaded onto a computer or other programmable apparatus (e.g., hardware)to produce a machine, such that the resulting computer or otherprogrammable apparatus implements the functions specified in theflowchart blocks. These computer program instructions may also be storedin a computer-readable memory that may direct a computer or otherprogrammable apparatus to function in a particular manner, such that theinstructions stored in the computer-readable memory produce an articleof manufacture the execution of which implements the function specifiedin the flowcharts blocks. The computer program instructions may also beloaded onto a computer or other programmable apparatus to cause a seriesof operations to be performed on the computer or other programmableapparatus to produce a computer-implemented process such that theinstructions which execute on the computer or other programmableapparatus provide operations for implementing the functions specified inthe flowchart blocks.

Accordingly, blocks of the flowcharts support combinations of means forperforming the specified functions and combinations of operations forperforming the specified functions for performing the specifiedfunctions. It will also be understood that one or more blocks of theflowcharts, and combinations of blocks in the flowcharts, can beimplemented by special purpose hardware-based computer systems whichperform the specified functions, or combinations of special purposehardware and computer instructions.

In some embodiments, certain ones of the operations above may bemodified or further amplified. Furthermore, in some embodiments,additional optional operations may be included. Modifications,additions, or amplifications to the operations above may be performed inany order and in any combination.

Many modifications and other embodiments of the disclosures set forthherein will come to mind to one skilled in the art to which thesedisclosures pertain having the benefit of the teachings presented in theforegoing descriptions and the associated drawings. Therefore, it is tobe understood that the disclosures are not to be limited to the specificembodiments disclosed and that modifications and other embodiments areintended to be included within the scope of the appended claims.Although specific terms are employed herein, they are used in a genericand descriptive sense only and not for purposes of limitation.

What is claimed is:
 1. An apparatus for programmatically managing emaildata integration between an external email resource associated with afirst group-based communication system user and a group-basedcommunication system associated with an entity and configured to supporta plurality of group-based communication system users associated withthe entity, said group-based communication system comprising: aplurality of group-based communication interfaces, and a plurality ofgroup-based communication channels accessible via each of thegroup-based communication interfaces, wherein each of the plurality ofgroup-based communication system users may choose to join at least oneof the plurality of group-based communication channels, wherein each ofthe plurality of group-based communication channels is associated withat least one of a plurality of organization groups associated with theentity, wherein each of the plurality of group-based communicationchannels includes a graph-based knowledge representation data structureapplied to a group-based communication system data corpus thatrepresents a user's associations to each of the plurality of group-basedcommunication channels, wherein at least one of the plurality oforganization groups includes at least one of the plurality ofgroup-based communication system users associated with the entity,wherein the group-based communication system is a different type ofcommunication than email, the apparatus comprising: at least oneprocessor, and at least one memory having computer coded instructionstherein, with the computer coded instructions configured to, whenexecuted by the at least one processor, cause the apparatus to: receivean external communication object from the external email resource,wherein the external email resource is associated with an email address,wherein the email address is associated with a first group-basedcommunication system user identifier, wherein the first group-basedcommunication system user identifier is associated with the firstgroup-based communication system user; parse the external communicationobject to identify external communication contextual data; identifyprioritization data by querying the group-based communication systemdata corpus, the group-based communication system data corpus comprisinggroup-based communication messaging data, group-based communicationchannel data, and group-based communication work object data; determinea prioritization score for the external communication object; and in aninstance where the prioritization score exceeds a prioritization scorethreshold, transmit the external communication object, received from theexternal email resource, to a client device associated with the firstgroup-based communication system user identifier, wherein the externalcommunication object is renderable for display in a first user emailmessage interface within at least one group-based communicationinterface of the plurality of group-based communication interfaces toallow the first group-based communication system user associated withthe first group-based communication system user identifier to view theexternal communication object in the first user email message interfacewherein parsing the external communication object comprises: generatinga prioritization weight estimate for the prioritization data; anddetermining the prioritization score for the external communicationobject based on the generated prioritization weight estimate and theexternal communication contextual data.
 2. The apparatus of claim 1,wherein the prioritization weight estimate is generated using aprioritization recommendation model.
 3. The apparatus of claim 1,wherein the prioritization weight estimate comprises a plurality oftopic-related weights for the prioritization data corresponding to atopic work graph determined from the group-based communication systemdata corpus.
 4. The apparatus of claim 1, wherein the prioritizationweight estimate comprises a plurality of user-related weights for theprioritization data corresponding to a user work graph determined fromthe group-based communication system data corpus.
 5. The apparatus ofclaim 4, wherein the prioritization weight estimate further comprises aplurality of topic-related weights for the prioritization datacorresponding to a topic work graph determined from the group-basedcommunication system data corpus, and wherein the at least one memoryand the computer instructions are configured to, when executed by the atleast one processor, cause the apparatus to further: store the pluralityof user-related weights and the plurality of topic related weights inthe group-based communication system data corpus.
 6. The apparatus ofclaim 1, wherein the at least one memory and the computer instructionsare configured to, when executed by the at least one processor, causethe apparatus to further: receive feedback data regarding theprioritization score for the external communication object; and modify aprioritization recommendation model using the feedback data.
 7. Theapparatus of claim 1, wherein the external communication contextual datacomprises one or more of: email subject information, email senderinformation, email date and time information, email receiverinformation, email response indicator, calendar invite indicator,calendar invite response indicator, reminder information, or emaildetail information comprising text, images, audio, files, or workobjects.
 8. The apparatus of claim 7, wherein the work objects compriseone or more of: a file object, a call object, a task object, an eventobject, a message object, a notification object, or an email object. 9.The apparatus of claim 1, wherein the at least one memory and thecomputer instructions are configured to, when executed by the at leastone processor, cause the apparatus to further: transmit for rendering auser email message notification in at least one group-basedcommunication interface of the plurality of group-based communicationinterfaces.
 10. The apparatus of claim 1, wherein the first user emailmessage interface comprises an engageable email bot configured toreceive user input.
 11. A computer-implemented method forprogrammatically managing email data integration between an externalemail resource associated with a first group-based communication systemuser and a group-based communication system associated with an entityand configured to support a plurality of group-based communicationsystem users associated with the entity, said group-based communicationsystem comprising: a plurality of group-based communication interfaces,and a plurality of group-based communication channels accessible viaeach of the group-based communication interfaces, wherein each of theplurality of group-based communication system users may choose to joinat least one of the plurality of group-based communication channels,wherein each of the plurality of group-based communication channels isassociated with at least one of a plurality of organization groupsassociated with the entity, wherein each of the plurality of group-basedcommunication channels includes a graph-based knowledge representationdata structure applied to a group-based communication system data corpusthat represents a user's associations to each of the plurality ofgroup-based communication channels, and wherein at least one of theplurality of organization groups includes at least one of the pluralityof group-based communication system users associated with the entity,wherein the group-based communication system is a different type ofcommunication than email, the method comprising: receiving an externalcommunication object from the external email resource, wherein theexternal email resource is associated with an email address, wherein theemail address is associated with a first group-based communicationsystem user identifier, wherein the first group-based communicationsystem user identifier is associated with the first group-basedcommunication system user; parsing the external communication object toidentify external communication contextual data; identifyingprioritization data by querying the group-based communication systemdata corpus, the group-based communication system data corpus comprisinggroup-based communication messaging data, group-based communicationchannel data, and group-based communication work object data;determining a prioritization score for the external communicationobject; and in an instance where the prioritization score exceeds aprioritization score threshold, transmitting the external communicationobject, received from the external email resource, to a client deviceassociated with the first group-based communication system useridentifier, wherein the external communication object is renderable fordisplay in a first user email message interface within at least onegroup-based communication interface of the plurality of group-basedcommunication interfaces to allow the first group-based communicationsystem user associated with the first group-based communication systemuser identifier to view the external communication object in the firstuser email message interface wherein parsing the external communicationobject comprises: generating a prioritization weight estimate for theprioritization data; and determining the prioritization score for theexternal communication object based on the generated prioritizationweight estimate and the external communication contextual data.
 12. Themethod of claim 11, wherein the prioritization weight estimate isgenerated using a prioritization recommendation model.
 13. The method ofclaim 11, wherein the prioritization weight estimate comprises aplurality of topic-related weights, for the prioritization datacorresponding to a topic work graph determined from the group-basedcommunication system data corpus.
 14. The method of claim 11, whereinthe prioritization weight estimate comprises a plurality of user-relatedweights, for the prioritization data corresponding to a user work graphdetermined from the group-based communication system data corpus. 15.The method of claim 14, further comprising: wherein the prioritizationweight estimate further comprises a plurality of topic-related weights,for the prioritization data corresponding to a topic work graphdetermined from the group-based communication system data corpus,storing the plurality of user-related weights and the plurality of topicrelated weights in the group-based communication system data corpus. 16.The method of claim 11, further comprising: receiving feedback dataregarding the prioritization score for the external communicationobject; and modifying a prioritization recommendation model using thefeedback data.
 17. The method of claim 11, wherein the externalcommunication contextual data comprises one or more of: email subjectinformation, email sender information, email date and time information,email receiver information, email response indicator, calendar inviteindicator, calendar invite response indicator, reminder information, oremail detail information comprising text, images, audio, files, or workobjects.
 18. The method of claim 17, wherein the work objects compriseone or more of: a file object, a call object, a task object, an eventobject, a message object, a notification object, or an email object. 19.The method of claim 11, further comprising: transmitting a user emailmessage notification for rendering within at least one group-basedcommunication interface of the plurality of group-based communicationinterfaces.
 20. The method of claim 11, wherein the first user emailmessage interface comprises an engageable email bot configured toreceive user input.